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Quality is at the heart of Bernardaud’s culture, aspirations and mission. It imposes exacting standards and commitment at every step of a long manufacturing process that is governed by the sure hand of the craftsman. The subject of quality is also thoroughly covered by experienced artisans when transmitting porcelain techniques and skills to the younger generation.
The hand
At the Bernardaud factory, each fine porcelain object goes through multiple steps involving many skills and expertise, each relying on the sure hand of the craftsperson. Every artisan (whether modeler, colorist, finisher or transfer decorator) draws, shapes, enamels, assembles, decorates or inspects by hand and relies heavily on the senses, especially sight and touch, but also the sense of hearing. The artisan strikes the cup lightly and listens to it resonate to see if a cup meets house quality standards or has a crack. Its craftsmen spend nearly one-quarter of their time checking that individual pieces meet the company’s quality criteria. This is vital : each step depends on the previous one and must be executed perfectly in preparation for the next.
Quality time
